Shipping period

• Depending on the destination, shipping may take 3-7 working days after receiving payment.
• Delivery time may vary depending on the location and circumstance.
• Weekends and public holidays are exempt from the shipping period.
  * Expect delays due to unexpected weather, out of stockage, incorrect postal code, etc.

Available Shipping

• Domestic
• Please click here to check delivery service area
• For Non Service Area address, our delivery partner will try to arrange alternate way to proceed the delivery, which include pick up from the nearer branch.
• No PO box address allowed.

Shipping Fee

Change Shipping Address

You may change your shipping address if your order period is as below

Order on weekdays (Monday - Friday)
From 10.00 am to 10.00 am the next day.

Order on weekends (Friday - Sunday)
From Friday 10.00 am – Monday 10.00 am

Kindly provide details below to us via email at atomy_my@atomypark.com

- Member ID:
- Order Number:
- Name of requester:
- Contact no. of requester:
- New shipping address:

You are unable to change the shipping address after the above stated period.

Method of Payment

• Credit Card, Debit Card, Online Banking

Credit Cards Accepted

• VISA / MASTERCARD

Due to delivery arrangement concerns, cancellation will be processed if your order period is as bellow.

Order on Monday - Saturday

• From 10:00am – 05:00pm Same day; order can be cancelled before 05:00pm Same day
• From 05:00pm – 10:00am Next day; order can be cancelled before 10:00am Next day

Order on Saturday - Sunday

• From 05:00pm Saturday – 10:00am Monday; order can be cancelled before 10:00am Monday
• Any refund is required 7-21 working days for bank to process.

Atomy Malaysia Shopping Mall

Return / Exchange

• If for any reason members are not satisfied with the products, the members may return the product to us within 60 days if the product is unopened.

Product cannot be returned/exchanged if:

• Product was opened.
• Individual items that belong to a set.
• The product exceeds 60 days from the purchase date.
• Product is damaged due to member's responsibility.
• Same product type was returned before.

Application Period for Refund/Exchange

• The company will make a refund if you notify the company within 60 days of the date of purchase.
• The company will exchange products that are incorrectly sent, or are damaged, with condition that the company is notified within 48 hours from the date of receipt.
• In case of a refund, all distributed commission and PV will be readjusted accordingly.

Note

• Please return the product to the designated address (which you can obtain from us) along with the product return/exchange form.

• All return shipping cost (if any) should be paid by sender.

• Products sent to the company without prior approval from the company will not qualify for a refund or exchange.

• Procedures may vary in jurisdictions where different requirements are imposed by law.

* Please note that the terms and conditions for Return / Exchange mentioned above may not be applicable to electric appliances. Kindly refer to the respective product’s details page for detailed Warranty and Maintenance information.

Atomy Malaysia AZA Mall